The (relative) cost of the customer’s waiting time has long been used as a key parameter in queuing models, but it can be difficult to estimate. A recent study introduced a new queue characterist…
Kimerling, Lionel C. - Ferrari, Giorgio - Guglielmi, Emanuele - Sampietro, Marco - Zanetto, Francesco - Su, Peter - Stoll, Katherine - Serna, Samuel - Wada, Kazumi - Agarwal, Anuradha