Managing Outpatient Service with Strategic Walk-ins

Outpatient care providers usually allow patients to access service via scheduling appointments or direct walk-in. Patients choose strategically between these two access channels (and otherwise balk…

The Impact of Committing to Customer Orders in Online Retail

Problem definition: Online retailers are on a consistent drive to increase on-time delivery and reduce customer lead time. However, in reality, an increasing share of consumers places orders early.…

Core Nonemptiness of Stratified Pooling Games : A Structured Markov Decision …

Simultaneous Optimization of Speed and Buffer Times with an Application to Li…