OM Forum—A Vision of Responsible Research in Operations Management

Are we contributing positively to the society at large by research that we conduct in the field of Operations Management? Currently, the answer is probably closer to “no” than to “yes.” We …

Nudging Drivers to Safety : Evidence from a Field Experiment

Driving is an integral component of many operational systems, and any small improvement in driving quality can have a significant effect on accidents, traffic, pollution, and the economy in general…

The Impact of Workload on Operational Risk : Evidence from a Commercial Bank

Operational risk has been among the three most significant types of risks in the financial services industry, and its management is mandated by Basel II regulations. To inform better labor decision…

Recovering Global Supply Chains from Sourcing Interruptions : The Role of Sou…

Problem definition: Fast recovery from sourcing interruptions is a key objective for global supply chains and for business continuity professionals. In this paper, we study the impact of different …

Setting Retail Staffing Levels : A Methodology Validated with Implementation

Problem definition: How should retail staffing levels be set? While cost of labor is well understood, the revenue implications of having the right staffing level are hard to estimate. Moreover, the…

Supply Chains and Antitrust Governance

Antitrust regulations are meant to promote fair competition in the market, but balancing administrative and legal costs with enforcement can be difficult when multilayered supply chains are involve…

Does Online Training Work in Retail?

Problem definition: How much, if at all, does training in product features increase a sales associate’s sales productivity? Academic/practical relevance: A knowledgeable retail sales associate (S…

Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telem…

Problem definition: Mobile and internet-of-things (IoT) devices increasingly enable tracking of user behavior, and they often provide real-time or immediate feedback to consumers in an effort to im…

Initial Coin Offerings, Speculation, and Asset Tokenization

At Your Service on the Table : Impact of Tabletop Technology on Restaurant Pe…