Incentivized reviews have become increasingly prevalent on product review sites such as Amazon. Whereas outright fake reviews are clearly unacceptable and should be removed from review platforms, r…
Social media has become a vital platform for voicing product-related experiences that may not only reveal product defects, but also impose pressure on firms to act more promptly than before. This s…
This paper provides the first large-scale evidence of business-to-customer racial bias (B2C bias) on a digital platform, on which the perpetrators are individual employees who act on behalf of a co…
Lenovo Research teamed with members of the factory operations group at Lenovo’s largest laptop manufacturing facility, LCFC, to replace a manual production scheduling system with a decision-makin…