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Murthy, Nagesh N., Challagalla, Goutam N., Vincent, Leslie H., Shervani, Tasadduq A.. (). The Impact of simulation training on call center agent performance : A field-based investigation . : .

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Murthy, Nagesh N., Challagalla, Goutam N., Vincent, Leslie H., Shervani, Tasadduq A.. The Impact of simulation training on call center agent performance : A field-based investigation. : , . Text.

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Murthy, Nagesh N., Challagalla, Goutam N., Vincent, Leslie H., Shervani, Tasadduq A.. The Impact of simulation training on call center agent performance : A field-based investigation. : , . Text.

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Murthy, Nagesh N., Challagalla, Goutam N., Vincent, Leslie H., Shervani, Tasadduq A.. The Impact of simulation training on call center agent performance : A field-based investigation. : , . Print.