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Groth, Markus, Hennig-Thurau, Thorsten, Walsh, Gianfranco. (). Customer reactions to emotiaonal labor : the roles of employee acting strategies and customer detection accuracy . : .

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Groth, Markus, Hennig-Thurau, Thorsten, Walsh, Gianfranco. Customer reactions to emotiaonal labor : the roles of employee acting strategies and customer detection accuracy. : , . Text.

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Groth, Markus, Hennig-Thurau, Thorsten, Walsh, Gianfranco. Customer reactions to emotiaonal labor : the roles of employee acting strategies and customer detection accuracy. : , . Text.

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Groth, Markus, Hennig-Thurau, Thorsten, Walsh, Gianfranco. Customer reactions to emotiaonal labor : the roles of employee acting strategies and customer detection accuracy. : , . Print.