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CAMPBELL, Dennis, Frei, Frances. (). Cost structure, customer profitability, and retention implications of self service distribution channels : Evidence from customer behavior in an online banking channel . : .

Gaya Chicago

CAMPBELL, Dennis, Frei, Frances. Cost structure, customer profitability, and retention implications of self service distribution channels : Evidence from customer behavior in an online banking channel. : , . Text.

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CAMPBELL, Dennis, Frei, Frances. Cost structure, customer profitability, and retention implications of self service distribution channels : Evidence from customer behavior in an online banking channel. : , . Text.

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CAMPBELL, Dennis, Frei, Frances. Cost structure, customer profitability, and retention implications of self service distribution channels : Evidence from customer behavior in an online banking channel. : , . Print.