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Zhan, Dongyuan, Ward, Amy R.. ().
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers .
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Gaya Chicago
Zhan, Dongyuan, Ward, Amy R..
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers.
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Text.
Gaya MLA
Zhan, Dongyuan, Ward, Amy R..
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers.
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Text.
Gaya Turabian
Zhan, Dongyuan, Ward, Amy R..
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers.
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