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The Role of Vendor Legitimacy in IT Outsourcing Performance : Theory and Evidence

Information technology (IT) outsourcing relationships today are facing increasingly turbulent environments. With rapid changes in technological, commercial, societal, and regulatory landscapes, client firms have to closely and continually assess the desirability and appropriateness, or legitimacy, of their vendors in such dynamic settings. In this research, the focus is on client firms’ perceived legitimacy of vendors, termed “vendor legitimacy.” Specifically, building on institutional theory, vendor legitimacy is conceptualized as consisting of three dimensions—pragmatic, moral, and cognitive—and is examined through their respective impacts on IT outsourcing performance. The role of key governance strategies for managing vendor legitimacy, namely, contractual governance and relational governance, are likewise explored. Results from a multiple-sourced, matched-pair, cross-industry sample of executives and managers of 185 client firms reveal that these various governance strategies exert differential impacts on the aforementioned dimensions of vendor legitimacy, which, in turn, drive performance.

Ketersediaan

Informasi Detail

Judul Seri

INFORMATION SYSTEMS RESEARCH; Vol.33 No.1 March 2022

No. Panggil

-

Penerbit

: .,

Deskripsi Fisik

p. 337-361

Bahasa

English

ISBN/ISSN

-

Klasifikasi

NONE

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

IT OUTSOURCING
CONTRACTUAL GOVERNANCE
RELATIONAL GOVERNANCE
VENDOR LEGITIMACY

Info Detail Spesifik

https://doi.org/10.1287/isre.2021.1059

Pernyataan Tanggungjawab

Carol Hsu, Jae-Nam Lee, Yulin Fang, Detmar W. Straub, Ning Su, Hyun-Sun Ryu

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