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Hu, Kejia, Allon, Gad, Bassamboo, Achal. (). Understanding Customer Retrials in Call Centers : Preferences for Service Quality and Service Speed . : .

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Hu, Kejia, Allon, Gad, Bassamboo, Achal. Understanding Customer Retrials in Call Centers : Preferences for Service Quality and Service Speed. : , . Text.

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Hu, Kejia, Allon, Gad, Bassamboo, Achal. Understanding Customer Retrials in Call Centers : Preferences for Service Quality and Service Speed. : , . Text.

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Hu, Kejia, Allon, Gad, Bassamboo, Achal. Understanding Customer Retrials in Call Centers : Preferences for Service Quality and Service Speed. : , . Print.