Text

Increasing Chip Availability Through a New After-Sales Service Supply Concept at ASML

ASML is an innovation leader in the semiconductor industry and the market leader in the photolithography systems sector. At the beginning of 2017, ASML embarked on a journey to evaluate and reform its after-sales service supply concept driven by the increased focus of its customers on infrequent but disruptive long downtime events. The company made changes to its service measures and to the planning approach. This resulted in a new service concept, which, after successful pilots, ASML rolled out to its worldwide installed base at customers’ sites in 2020. The new concept resulted in a worldwide decrease of 20% in the number of extreme long downtime events at ASML’s customers, generating an estimated yearly benefit of €1.5 billion for the semiconductor industry.

Ketersediaan

Informasi Detail

Judul Seri

INFORMS JOURNAL ON APPLIED ANALYTICS; Vol.52 No.5 September-October 2022

No. Panggil

-

Penerbit

: .,

Deskripsi Fisik

p. 460-470

Bahasa

English

ISBN/ISSN

-

Klasifikasi

NONE

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

SEMICONDUCTOR MANUFACTURING
AFTER-SALES SERVICES
SERVICE MEASURES
INFREQUENT INTERRUPTIONS
SPARE PARTS PLANNING
SERVICE TOOLS PLANNING

Info Detail Spesifik

https://doi.org/10.1287/inte.2022.1133

Pernyataan Tanggungjawab

Douniel Lamghari-Idrissi, Roy van Hugten, Geert-Jan van Houtum, Rob Basten

Versi lain/terkait

Lampiran Berkas

Komentar