Gaya APA
ZEITHAML, Valarie A., BITNER, Mary Jo. (1996).
Services marketing (Int. ed).
New York:
The McGraw-Hill.
Gaya Chicago
ZEITHAML, Valarie A., BITNER, Mary Jo.
Services marketing.
Int. ed
New York:
The McGraw-Hill,
1996.
Text.
Gaya MLA
ZEITHAML, Valarie A., BITNER, Mary Jo.
Services marketing.
Int. ed
New York:
The McGraw-Hill,
1996.
Text.
Gaya Turabian
ZEITHAML, Valarie A., BITNER, Mary Jo.
Services marketing.
Int. ed
New York:
The McGraw-Hill,
1996.
Print.