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What’s in a Face? An Experiment on Facial Information and Loan-Approval Decision

Facial information is essential in daily life, but relatively little is known about whether seeing a face improves people’s decision quality. This experimental paper studies the loan-approval decisions based on the historical cash-loan data with real repayment outcomes and exogenously varies whether and how a borrower’s facial information is provided. We find that facial information does not improve subjects’ decisions, despite the fact that it can predict repayment behavior in a machine-learning algorithm. This is because subjects have various biases in evaluating facial photos, and they rely excessively on facial information in making the loan-approval decisions.

Ketersediaan

Informasi Detail

Judul Seri

MANAGEMENT SCIENCE; Vol.69 No.4 April 2023

No. Panggil

-

Penerbit

: .,

Deskripsi Fisik

p. 2263-2283

Bahasa

English

ISBN/ISSN

-

Klasifikasi

NONE

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

MACHINE LEARNING
REPAYMENT BEHAVIOR
FACIAL INFORMATION
CASH LOAN

Info Detail Spesifik

https://doi.org/10.1287/mnsc.2022.4436

Pernyataan Tanggungjawab

Zeyang Chen, Yu-Jane Liu, Juanjuan Meng, Zeng Wang

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