Gaya APA
MUHLEMANN, Alan, HOPE, Christine. (1997).
Service operations management : strategy, design and delivery .
London:
Prentice-Hall.
Gaya Chicago
MUHLEMANN, Alan, HOPE, Christine.
Service operations management : strategy, design and delivery.
London:
Prentice-Hall,
1997.
Text.
Gaya MLA
MUHLEMANN, Alan, HOPE, Christine.
Service operations management : strategy, design and delivery.
London:
Prentice-Hall,
1997.
Text.
Gaya Turabian
MUHLEMANN, Alan, HOPE, Christine.
Service operations management : strategy, design and delivery.
London:
Prentice-Hall,
1997.
Print.