Gaya APA
Blattberg, Robert C, Thomas, Jacquelyn S, Getz, Gary. (2001).
Customer equity : building and managing relationships as valuable assets .
Boston:
Harvard Business School Press.
Gaya Chicago
Blattberg, Robert C, Thomas, Jacquelyn S, Getz, Gary.
Customer equity : building and managing relationships as valuable assets.
Boston:
Harvard Business School Press,
2001.
Text.
Gaya MLA
Blattberg, Robert C, Thomas, Jacquelyn S, Getz, Gary.
Customer equity : building and managing relationships as valuable assets.
Boston:
Harvard Business School Press,
2001.
Text.
Gaya Turabian
Blattberg, Robert C, Thomas, Jacquelyn S, Getz, Gary.
Customer equity : building and managing relationships as valuable assets.
Boston:
Harvard Business School Press,
2001.
Print.