Gaya APA
Horovits, Jacques. (2004).
Service strategy management moves for customer results (2nd ed).
Harlow, England:
Pearson Education.
Gaya Chicago
Horovits, Jacques.
Service strategy management moves for customer results.
2nd ed
Harlow, England:
Pearson Education,
2004.
Text.
Gaya MLA
Horovits, Jacques.
Service strategy management moves for customer results.
2nd ed
Harlow, England:
Pearson Education,
2004.
Text.
Gaya Turabian
Horovits, Jacques.
Service strategy management moves for customer results.
2nd ed
Harlow, England:
Pearson Education,
2004.
Print.