Gaya APA
Martin, William B.. (2001).
Quality customer service : how to win with the customer (4th ed.).
Menlo Park, CA.:
Crisp Publ..
Gaya Chicago
Martin, William B..
Quality customer service : how to win with the customer.
4th ed.
Menlo Park, CA.:
Crisp Publ.,
2001.
Multimedia.
Gaya MLA
Martin, William B..
Quality customer service : how to win with the customer.
4th ed.
Menlo Park, CA.:
Crisp Publ.,
2001.
Multimedia.
Gaya Turabian
Martin, William B..
Quality customer service : how to win with the customer.
4th ed.
Menlo Park, CA.:
Crisp Publ.,
2001.
Multimedia.