Gaya APA
Haksever, Cengiz, Murdick, Robert G., RENDER, Barry, Russell, Roberta S.. (2000).
Service operation and management (2nd ed.).
Upper Saddle River, NJ.:
Prentice Hall.
Gaya Chicago
Haksever, Cengiz, Murdick, Robert G., RENDER, Barry, Russell, Roberta S..
Service operation and management.
2nd ed.
Upper Saddle River, NJ.:
Prentice Hall,
2000.
Text.
Gaya MLA
Haksever, Cengiz, Murdick, Robert G., RENDER, Barry, Russell, Roberta S..
Service operation and management.
2nd ed.
Upper Saddle River, NJ.:
Prentice Hall,
2000.
Text.
Gaya Turabian
Haksever, Cengiz, Murdick, Robert G., RENDER, Barry, Russell, Roberta S..
Service operation and management.
2nd ed.
Upper Saddle River, NJ.:
Prentice Hall,
2000.
Print.