Gaya APA
Lovelock, Christopher. (2011).
Services marketing people, technology, strategy (7th ed.).
Upper Saddle River, NJ.:
Pearson Education.
Gaya Chicago
Lovelock, Christopher.
Services marketing people, technology, strategy.
7th ed.
Upper Saddle River, NJ.:
Pearson Education,
2011.
Text.
Gaya MLA
Lovelock, Christopher.
Services marketing people, technology, strategy.
7th ed.
Upper Saddle River, NJ.:
Pearson Education,
2011.
Text.
Gaya Turabian
Lovelock, Christopher.
Services marketing people, technology, strategy.
7th ed.
Upper Saddle River, NJ.:
Pearson Education,
2011.
Print.