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Kualitas pelayanan transaksi penarikan uang tunai di Bank Jabar Cabang Cimahi

This research entitles "Service Quality of Cash Money Withdrawal in
Bank Jabar' Branch Cimahi". The main purpose of this research is to know how the level of service quality by using the five dimension quality of service perspective, that is tangibles, reliability, responsiveness, assurance and emphaty. This is a quantitative research with descriptive research type, that is research with aim to describe how the service quality given by PT.Bank Jabar Branch Cimahi in transaction "Bank Jabar cash money withdrawal" through hypothetical examination. The data collection technique that use in this research was by using questioner to 150 respondent which are the Cimahi's District of Bank Jabar Cash withdrawal transaction customer.
This service quality cash money withdrawal analysis in Bank Jabar Branch Cimahi related to service quality theory model make the result that ES (expected service) > PS (perceived service) where the perceived service quality is unacceptable because the expected service is not fully covered. The lowest service quality dimension is at the assurance dimension, where the difference value between expected service and the perceived service has the highest difference
value.

Ketersediaan

Informasi Detail

Judul Seri

No. Panggil

AP BAH k/07

Penerbit

Bandung : Program Studi Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik - UNPAR., 2007

Deskripsi Fisik

x, 67 p. : il. ; 30 cm

Bahasa

Indonesia/English

ISBN/ISSN

-

Klasifikasi

AP

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

-

Info Detail Spesifik

4258 - FISIP

Pernyataan Tanggungjawab

Rochmat Bahtiar

Versi lain/terkait

Lampiran Berkas

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