Computer File

Penentuan metode alokasi dan jumlah regu perbaikan gangguan telepon di ST0 Cimahi dengan pendekatan teori antrian dan simulasi

In order to reach the target lo be a World Class Operator on 2001 .I
called T-2001, Telkom, the biggest telecomunication company in Indonesia, have
to prepare their best services to their costumers. Telkom must be exist
even though the competition in the same field is getting competitive.
The efforts 10~ reach target of T-2001 are increase efficiency overall
aspects and make a better plan in management. All of the efforts must be
suitable with the consumer satisfaction. Generalty, Telkom have to perceptive
about the consumer requirements.
Storing Team In Cimahl Telephone Centre is a one part of Telkom which
will direct connected with the costumers. Their jobs are servtce the complaint
about telephone storing. Therefore the availabitity se&es from this part can be
indicate the quality of all Telkom services.
In order to get a higher efficiency on Storing Team in Cimahi, it is
important to search the optimal services method. One of the effort is provtdlng the
optlmal allocating person method and determine optlmal number of storing team
will working overall the Cimahi Telephone Centre.
Queueing theory and slmulatlon will be used to determlne the optlmal
allocating method and number of stodng team in Clmahi Telephone Centre. The
reason using them is happen a queue phenomenon, which exist some customer
(storing telephone) who waiting for some services by servers (storing team).
The first step to solve the problem is forecast the number of storing
telephones will be happen on 1998. The forecast method determined by Quant
System 3.0 based on the least MSD criterion. Then , making a goodness of flt
test by Statgraphic Plus for each queue parameters (interarrival time, service
lime, and waiting time). The result will be used as the distrbution followed by the
forecasted storing data. After that , the forecasted storing data be simulated by
two alteratif method (Pooling Method and Regional Method). This result will give
the best allocating method to applied in Cimahi Telephone Centre. Automatically
it will give the number of team have to prepared, according to the aspiration
criterion and cost criterion.
All of the procedures result the best allocating method have to be applied on
Cimahi Centre Telephone Is Polling Method with 8 team have to prepared during
1998.

Ketersediaan

Informasi Detail

Judul Seri

No. Panggil

TI SAN p/98

Penerbit

Bandung : Program Studi Teknik Industri Fakultas Teknologi Industri - UNPAR., 1998

Deskripsi Fisik

xiv, 5-3 p. : il. ; 30 cm

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

TI

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

-

Info Detail Spesifik

-

Pernyataan Tanggungjawab

Dominika Holdiana Sanger

Versi lain/terkait

Lampiran Berkas

Komentar