Managers frequently explore new strategies, and exploit familiar ones, when making decisions on new product development, pricing, or advertising. Exploring for too long, or exploiting too soon, wil…
We examine the effect of user’s popularity information on their demand in a mobile dating platform. Knowing that a potential partner is popular can increase their appeal. However, popular people …
Many have speculated that the recent outbreak of COVID-19 has led to a surge in the use of online streaming services. However, this assumption has not been closely examined for music streaming serv…
Digital advertising is on track to become the dominant form of advertising, but ad-blocking technologies have recently emerged, posing a potential threat to the online advertising ecosystem. A sign…
E-commerce platforms, such as Amazon and Alibaba, enable hundreds of millions of consumers to search and purchase products offered by millions of independent sellers who can advertise their product…
The success, if not survival, of service businesses depends on their ability to satisfy their customers. Yet, businesses often recognize slumping customer satisfaction too late and ultimately fail.…
We study the dynamic information design problem of a firm seeking to influence consumer checking behavior by designing push notifications. Firm payoffs are increasing in the frequency of consumer c…
The advance of ad-blocking technology is expected to have profound implications on the advertising industry. This paper makes the first attempt to understand the impacts of ad blocking on consumerâ…
What are the implications of adopting a proprietary standard in a durable goods market? This paper shows that proprietary lens mounts tie digital cameras and lenses to the same brand, creating high…
This paper explores the impact of information avoidance in the context of consumer finance. Specifically, under what circumstances do individuals avoid information about their credit, and how does …