Managing Congestion in a Matching Market via Demand Information Disclosure

Congestion is a common issue in digital platform markets, wherein users tend to focus their attention on a subset of popular peers. We examine this issue in the context of online dating, considerin…

The Heterogeneous Effects of P2P Ride-Hailing on Traffic : Evidence from Uber…

Despite their promise, popularity, and rapid growth, the transit implications of ride-hailing platforms (e.g., Uber, Lyft) are not altogether clear. On the one hand, ride-hailing services can provi…

How Do Peer Awards Motivate Creative Content? Experimental Evidence from Reddit

We theorize peer awards’ effects on the volume and novelty of creative user-generated content (UGC) produced at online platform communities. We then test our hypotheses via a randomized field exp…

Just DM Me (Politely) : Direct Messaging, Politeness, and Hiring Outcomes in …

This study examines the role of text-based direct messaging systems in online labor markets, which provide a communication channel between workers and employers, adding a personal touch to the exch…

Estimating the Impact of “Humanizing” Customer Service Chatbots

We study the impacts of “humanizing” artificial intelligence (AI)-enabled autonomous customer service agents (chatbots). Implementing a field experiment in collaboration with a dual channel clo…

Combating Procrastination on Massive Online Open Courses via Optimal Calls to…

Massive online open courses (MOOCs) are a booming phenomenon in the digital era, having attracted millions of users around the world to date. At the same time, educational delivery via MOOCs comes …

Referral Timing and Fundraising Success in Crowdfunding

Problem definition: Crowdfunding, a relatively new approach for raising capital for early-stage ventures, has grown by leaps and bounds in the past few years. Entrepreneurs launch a campaign on a w…

Unemployment and Worker Participation in the Gig Economy : Evidence from an O…

Motivating User-Generated Content with Performance Feedback : Evidence from R…

Can You Gig It? An Empirical Examination of the Gig Economy and Entrepreneuri…