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Estimating the Impact of “Humanizing” Customer Service Chatbots
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Schanke, ScottBurtch, GordonRay, GAutam

We study the impacts of “humanizing” artificial intelligence (AI)-enabled autonomous customer service agents (chatbots). Implementing a field experiment in collaboration with a dual channel clo…


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Ditemukan 1 dari pencarian Anda melalui kata kunci: Pengarang : Schanke, Scott
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