Problem definition: We study the effects of emergency department (ED) physician workload on healthcare system utilization after the patient leaves the ED. Further, we explore the mediating effects …
We study capacity rationing by servers facing differentiated customer classes using data from the Veterans Health Administration, which is the largest integrated healthcare system in the U.S. Using…
We study the problem faced by a profit-maximizing, resource-constrained hospital that controls patient inflows by designing a case-mix of its elective procedures and patient outflows via patient di…
Problem definition: In service operations settings where the difficulty of jobs is unpredictable, workers can encounter critical incidents (CIs)—jobs that are sufficiently disturbing to challenge…