On Designing a Socially Optimal Expedited Service and Its Impact on Individua…
Problem definition: We consider the problem faced by a welfare-maximizing service provider who must make a decision on how to split a fixed quantity of resources between two variants of the service…
On Queue-Length Information when Customers Travel to a Queue
Problem definition: We consider a service system in which customers must travel to the queue to be served. In our base model, customers observe the queue length and then decide whether to travel. W…
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