The Microstructure of Work : Understanding Productivity Benefits and Costs of…
Problem definition: We examine the impact of four classes of workplace interruptions on short-term (working hours) and long-term (across-shifts) worker performance in an agribusiness setting. The i…
An Operations Approach for Reducing Glycemic Variability : Evidence from a Pr…
Problem definition: Diabetes is a highly prevalent and expensive chronic disease that affects millions of Americans and is associated with multiple comorbidities. Clinical research has found long-t…
Focusing Provider Attention : An Empirical Examination of Incentives and Feed…
Background. Influenza imposes heavy societal costs through healthcare expenditures, missed days of work, and numerous hospitalizations each year. Considering these costs, the healthcare and behavio…
Between Home and Work : Commuting as an Opportunity for Role Transitions
Across the globe, every workday people commute an average of 38 minutes each way, yet surprisingly little research has examined the implications of this daily routine for work-related outcomes. Int…
OM Forum—People-Centric Operations : Achievements and Future Research Direc…
As the nature of work has become more service oriented, knowledge intensive, and rapidly changing, people—be they workers or customers—have become more central to operational processes and have…
A Structural Estimation Approach to Study Agent Attrition
Worker attrition is a costly and operationally disruptive challenge throughout the world. Although large bodies of research have documented drivers of attrition and the operational consequences of …
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