Problem definition: In many resource scheduling problems for services with scheduled starting and completion times (e.g., airport gate assignment), a common approach is to maintain appropriate buff…
Problem definition: Online platforms that provide on-demand services are often threatened by the phenomenon of leakage, where customer-provider pairs may decide to transact “off-platform” to av…
Crowd management during peak commuting hours is a key challenge facing oversaturated metro systems worldwide, which results in serious safety concerns and uneven service experience for commuters on…
Problem definition: Cash transfer programs (CTPs) have spread in the last decade to help fight extreme poverty in different parts of the world. A key issue here is to ensure that the cash is distri…
Problem definition: The Singapore government has recently proposed the concept of “Locker Alliance” (LA), an interoperable network of public lockers in residential areas and hot spots in commun…
A key challenge in the resource allocation problem is to find near-optimal policies to serve different customers with random demands/revenues, using a fixed pool of capacity (properly configured). …
Thelimousine service in luxury hotels is an integral component of the whole customer journey in the hospitality industry. One of the largest hotels in Singapore manages a fleet of both in-house and…
In this paper, we study the single-item revenue management problem, with no information given about the demand trajectory over time. When the item is sold through accepting/rejecting different fare…