Setting Retail Staffing Levels : A Methodology Validated with Implementation

Problem definition: How should retail staffing levels be set? While cost of labor is well understood, the revenue implications of having the right staffing level are hard to estimate. Moreover, the…

Does Online Training Work in Retail?

Problem definition: How much, if at all, does training in product features increase a sales associate’s sales productivity? Academic/practical relevance: A knowledgeable retail sales associate (S…

Customer Supercharging in Experience-Centric Channels

We conjecture that for online retailers, experience-centric offline store formats do not simply expand market coverage, but rather, serve to significantly amplify future positive customer behaviors…

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick…

Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. A…

The Value of Fit Information in Online Retail: Evidence from a Randomized Fie…

Competition-Based Dynamic Pricing in Online Retailing : A Methodology Validat…

Offline Showrooms in Omnichannel Retail : Demand and Operational Benefits

Channel Integration, Sales Dispersion, and Inventory Management

Integration of Online and Offline Channels in Retail: The Impact of Sharing R…